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Root cause 10

Failure to Manage Organizational Change

  1. 1Warning Signs
  2. 2Contributing Factors
  3. 3Result

Warning signs

Rate how often each statement is true of the project today. 0 = Never, 4 = Almost Always.

  1. WS1.Stakeholders demonstrate low engagement in change and readiness activities, including limited participation in workshops, design reviews, validation sessions, training, or readiness checkpoints.
  2. WS2.The business demonstrates limited ownership of change, with unclear accountability for adoption planning, change champions, or readiness activities.
  3. WS3.User validation occurs late or superficially, limiting meaningful feedback and genuine acceptance of the solution.
  4. WS4.Signs of resistance emerge during design and testing, including unresolved concerns, repeated challenges to decisions, or conflicts between current and future ways of working.
  5. WS5.Teams demonstrate weak alignment on future ways of working, with inconsistent understanding of how processes will operate after implementation.
  6. WS6.Training and readiness activities are treated as an afterthought, beginning late or lacking role-specific and process-based preparation.
  7. WS7.There is a disconnect between delivery progress and business readiness, with solution completion advancing faster than organizational readiness.
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